Refund Policy

Last updated: January 2026

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This Refund Policy explains how refunds, returns, and replacements are handled for purchases made through The Galloping Gurus website.

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By making a purchase, you agree to this Refund Policy in addition to our Terms & Conditions.

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Digital Products & Services

This includes:

• Horse racing analysis

• Membership access

• One-off race or meeting analysis

• Digital content and subscriptions

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Digital Content

• All digital products are non-refundable once access has been granted or content has been delivered

• This is due to the immediate nature of digital access

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Subscriptions

• Subscription payments are non-refundable, whether used or unused

• You may cancel future renewals at any time, but no refunds will be issued for past billing periods

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Physical Products (Printful Fulfilled)

Some physical products sold on our website are fulfilled by Printful, a third-party print-on-demand provider.

Important Information

• All Printful products are made to order

• Items are produced specifically for your order and are not mass-produced

 

Returns & Refunds – Printful Products

We do not accept returns or exchanges for Printful products due to:

• Items being custom-made

• Hygiene and production limitations

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However, we will offer a replacement or refund if:

• The item is misprinted

• The item is damaged

• The item is defective

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Reporting an Issue

To report a problem with a Printful product, you must:

• Contact us via the website within 30 days of receiving the item

• Provide:

  • Your order number

  • Clear photographs showing the issue

  • A brief description of the problem

Once confirmed, we will arrange a replacement or refund in line with Printful’s policies.

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Incorrect Orders or Buyer Error

Refunds or replacements will not be issued for:

• Incorrect size, colour, or design selected at checkout

• Buyer’s change of mind

• Errors in delivery details provided by the customer

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Please ensure all order details are correct before completing your purchase.

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Lost or Delayed Shipments

• Shipping times are estimates and may vary

• We are not responsible for delays caused by postal services or customs

If an order is confirmed lost in transit, we will work with Printful to resolve the issue where possible.

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 Third-Party Responsibility

Printful is responsible for:

• Production

• Packaging

• Shipping of physical products

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While we assist with support, we are not liable for issues outside our reasonable control.

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Legal Rights

This Refund Policy does not affect your statutory rights under UK consumer law.

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Policy Updates

We reserve the right to update this Refund Policy at any time.
Changes will be posted on this page and apply to future purchases.

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Contact

For refund or order enquiries, please contact us via the website with your order details.