Shipping Policy

Last updated: January 2026

 

This Shipping Policy explains how physical products ordered from The Galloping Gurus website are produced, shipped, and delivered.

By placing an order, you agree to this Shipping Policy in addition to our Terms & Conditions and Refund Policy.
 

Order Fulfilment

All physical products sold on our website are fulfilled by Printful, a third-party print-on-demand provider.
 

This means:

• Products are made to order

• Production begins only after an order is placed

• We do not hold physical stock
   

Processing Times

• Orders typically take 2–7 business days to be produced before shipping

• Processing times may vary during busy periods, sales, or holidays
   

Once an order has entered production, it cannot be cancelled or modified.
 

Shipping Times

Shipping times vary depending on:

• Delivery location

• Shipping method selected at checkout

• Carrier performance
   

Estimated delivery times are provided at checkout but are not guaranteed.
 

Shipping Costs

• Shipping costs are calculated at checkout

• Costs vary based on product type, destination, and shipping method

• Any applicable taxes or duties are the responsibility of the customer
   

International Shipping

We may ship to locations outside the UK.

Please note:

• International orders may be subject to customs fees, import duties, or taxes

• These charges are set by local authorities and are not controlled by us

• Customers are responsible for paying any additional charges
   

Incorrect Address or Delivery Issues

Please ensure all delivery details are correct before placing an order.
 

We are not responsible for:

• Delays or losses caused by incorrect or incomplete addresses

• Failed deliveries due to address errors provided by the customer
   

Orders returned due to address issues may require additional shipping fees.
 

Lost or Delayed Orders

• Shipping delays may occur due to carrier issues, weather, customs, or other factors beyond our control

• If an order is confirmed lost in transit, we will work with Printful to investigate and resolve the issue where possible
   

Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us via the website within 30 days of receipt

• Provide your order number and clear photographs of the issue
   

We will arrange a replacement or refund in line with our Refund Policy.
 

Tracking Information

• Tracking details will be provided where available once the order has shipped

• Tracking updates are dependent on the carrier
   

Policy Updates

We reserve the right to update this Shipping Policy at any time.

Changes will be posted on this page and apply to future orders.
 

Contact

If you have any questions about shipping or your order, please contact us via the website.